Pamela is a human medium. She has spent her whole life putting ghosts to rest, and is now extremely busy. She is slender with white hair and extremely thick glasses. One half of her face is marred by thick scars, and she walks with a cane.
Pamela and Claire live together, in a house warded to the gills against ghosts. Claire saved her life during an exorcism, and the two of them began an extremely close friendship which is viewed with suspicion by other people who notice that Claire is really only 16.